We were growing, so resources were regularly scarce and we needed mutual learning to arrive at creative staffing solutions. My yearly bonus was tied to my real sales so I felt threatened when, unable to secure a key resource(s), I was risking to postpone the start of a project and lose the sale to competition. So I was trying to distil informations about the progress and resource needs of my sales to control unilaterally the whole process: bypassing some informations, exaggerating some other, showing little empathy for the others... My interactions were then not very effective! This contagious behavior - initiated by me or by an other participant - was leading the group to poor conversations, low quality decisions and a very limited engagement of most participants around the "apparently agreed" decisions. So within a few days, one of us would come with a new piece of information, attempting to justify that one of his sales had become more important, to re-open the whole discussion and try to change the previous decisions in his favor ... I can still feel this bitter feeling after some of these poor conversations. Serge Pegoff Key lessons
Return from a team building issues story to team building stories Return from a team building issues story to team building results 
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